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Maybe you experienced it on the phone, at the store, or even flying! No matter what we know, how well we communicate, this one thing brings out the worst in us. And if we do it, it turns our customers off. Find out what it is when Dani exposes the root that turns customers off, no matter what type of business you are in. This show aired May 5th, 2010.

 

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Grooming The Next Generation For Success Book