October 22, 2013
Good Employees: Think Beyond The Training Manual
Today I want to talk to you about a major disconnect between the unemployed who can’t seem to find a job, hungry to work and the employers who can’t find […]
Today I want to talk to you about a major disconnect between the unemployed who can’t seem to find a job, hungry to work and the employers who can’t find good people to hire!
Turnover rates in your business are costly, so recruiting and training represent one of your major investments!
We’ve talked many times about how the marketplace pays for value. Investing in increasing your own value will always pay off, but you also need to invest in the skills of your recruits and employees.
SOS Lost In Translation?
More than ever, in business (and life), the ability to turn strangers into friends is important! Communication and people skills are two major tools in your box that will give you effortlessly loyal clients. Stop getting lost in translation and start attracting the right kind of attention.
When you go to hire or recruit, hire people who can not only do the job, but who will bring more skills to the table. If you recruit hungry, teachable people, you are adding highly-skilled people to your team who will grow your business.
The truth is you can’t do everything, which is why you hire other people! But you have to train your team. If you don’t mentor them, you are creating frustration for yourself, clients and other members of the team. If you don’t train them, nobody else will.
When I say “training” do you think of sitting your employees in front of an office manual that explains “it all”? But there are actually two huge areas of training that employers, like yourself, may tend to overlook.
- Even if you aren’t in customer service, you should train your employees and recruits to have excellent people skills. If they don’t, they won’t work with each other or communicate efficiently. They will cause stress and frustration throughout the entire business and slow the growth of your company. If you train them to have outstanding people skills they create a cooperative, understanding and positive environment. This promotes company and personal growth.
- Train your employees to be problem-solvers. When problems arise, teach your new hires to focus on solutions instead of focusing on what is not working. Anyone can sit around complaining about all the things that are wrong. But a well-working unit is better spent using their time thinking of solutions. Training them on where their focus should be keeps a positive environment and eliminates confusion.
Your employees are your most valuable resources! So don’t assume they know it all or that a handbook will cover everything. Investing in their skills, as well as your own, will better your company’s environment and your profits.
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In great faith,
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