July 30, 2013
You Catch More Profits With Honey Than Vinegar
Today I am writing to you from the middle of the ocean. Three of my five children and I are on an adventure, experiencing parts of the world we’ve never […]
Today I am writing to you from the middle of the ocean. Three of my five children and I are on an adventure, experiencing parts of the world we’ve never seen before. We are on a ship in the North Sea, and we’re visiting Scotland, Norway and several other countries over the next 2 weeks.
We have a debriefing time each day. (If you have read the book Grooming the Next Generation for Success, you know it as the "Pre-Game" and the "Post-Game" talks.) In the pre-game talk, we discuss what each of us would like to learn that day. In the post-game talk, we talk about what we learned and what we got out of the day.
Today was our first day on the ship, and in our debriefing time, I asked the kids what really stood out to them. My daughter, Arika, said, "What really stood out today here on the ship is the service. The way they serve others with a smile and take gentle care of their guests."
A million-dollar skill set you MUST have!
Every successful person I’ve ever encountered has this one thing in common: They have a profound level of people skills. They attract all kinds of people, almost like a magnet. The level of development in their people skills is what sets them apart from everyone else. This is a skill set you can’t afford to miss!
For example, we had some trouble with the Internet, and when we asked for help, the woman did not give us some kind of pathetic excuse like, "Well, there’s nothing I can do about it." She was not rude like the customer service people you run into most of the time. She said, "Oh, I’m so sorry. We will solve this!" She gave us the most awesome service.
We also experienced great service in our hotel and in restaurants throughout Edinburgh, Scotland. They were genuinely nice and made us feel like family. They made us want to come back there.
Today, I want you to think about what kind of service you are giving to your co-workers, your spouse, your kids and your clients. Are you that person who shows a poor attitude and says, "Sorry, not my problem." or tells people they can "Figure it out on your own."? Do you argue with your clients, spouse and children? Is that your level of service?
Or is your level of service similar to what Arika, Roman, Micah and I have experienced this week in Europe? "I would be happy to serve you. I’m sorry you’re having a problem. We will do everything we can to fix it."
Here’s what I know: If you can be faithful with the little things, you will be made ruler over much. I know that to be a fact. If you take care of the little things like serving with a smile and an awesome attitude, you will be promoted to higher levels.
You may say, "Dani, what do you mean I’ll be promoted? I’m a stay-at-home mom." Look what you are teaching your children and where your family may be able to go. You never know the great things that will come to you as you establish this awesome reputation as a family willing to serve. Good service builds your reputation, and people with good reputations go big places.
Whether you have a business or a job, or you stay home with your family full-time, serve the people around you! Serve your neighbors, your spouse, your boss and your clients with the same excellent service you expect from others, and watch where that takes you in life.
If you keep service the focal point of your life, it is going to bless you in ways you didn’t even know were possible!
Go ahead and share this message with your friends and family. You could help them create a great reputation for themselves by simply passing this along on Facebook and Twitter. (Sharing helpful information like this builds your reputation, too!)
I can’t wait to talk to you again tomorrow from somewhere else in the world! I’m excited that you and I get to share this adventure together.
Be sure to join me live this Sunday night on The Dani Johnson Show! We’ll be spending 2 hours together talking about the topics that are important to YOU! Tune in on your radio or TV. See the sidebar for details!
In great faith,
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