No One Is An Island
Today I want to talk about consequences. The mistake I see a lot is people are blind to how their actions affect others. Think about it, we’re all part of […]
Compare the “customer experience” between Motel 6 & the Ritz-Carlton…and one of our clients DID! On her visit – with no clue to her actual worth – they treated her like a million bucks & gained a customer for LIFE!
Imagine walking into a WalMart or McDonald’s. What type of service would you receive? The greeters hardly smile… the checkers ring you up without making eye contact, right? Even the floor employees don’t seem to know where anything is. Overall, it just sucks!
Now, think about visiting an upscale hotel or Mercedes dealership. STOP… I’m not telling you to BUY anything, but I challenge you to try it out – just to experience the difference. In a Mercedes dealership, they give you glasses of champagne, specialized service, fresh fruit. Even if you aren’t wealthy, they treat you like a million bucks.
Awhile back, during a live First Steps To Success event, I gave the participants this particular assignment. And Brittany Barbour (an attendee) visited the Ritz-Carlton just to rank, for herself, the “amazing-ness” of their service.
Check out just a few of her experiences she shared with us:
Do you see the effect this had? When leaving, Brittany said it motivated her to make more money, so she could afford to go back. They had no idea how much money she actually made, but they treated her like a million bucks… no matter what!
How could you apply this concept in your business? You might not sell “luxury” products, but you still have the ability to treat your clients like millionaires!
Let me tell you a secret: EVERYONE wants to feel important and special. Give your clients “Ritz-Carlton treatment” and not only will you build a loyal client base, but I promise they will refer all their friends to your business.
Tell me about a time you’ve experienced incredible service… did it motivate you to go back? Let me know in the comments below!
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In great faith,
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